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Page last updated: 24 May 2018, version 1

Orchard Building Solutions Ltd (“We” or “Us”) is committed to protecting your privacy and we comply with the principles of the relevant data protection regulations.

Your data and its security is important to us. This Privacy and Cookie Policy explains how and why we collect and process your personal data, how we use it, disclose it, transfer and store it.

1. Who we are

We are Orchard Building Solutions Ltd of Imperial Studios, 3-11 Imperial Road, Fulham, London, SW6 2AG, United Kingdom.

2. Personal information we collect

Personal data means any information capable of identifying an individual. It does not include anonymised data.
We collect the following data from you when you use our products or services:

  • Cookie data when you use our website www.orchardbuildingsolutions.com (see Cookie section 8 below for further information on cookies we use)
  • Name
  • Phone number
  • Email address

We collect such information about you when you make an enquiry directly or through our website, or place an order for products or services from us. We also collect information when you voluntarily:

  • Provide feedback
  • Sign up for notifications via our website

This policy also relates to our use of any personal information you provide us by phone, SMS, email, in letters and other correspondence and in person.


The Orchard Building Solutions Ltd website www.orchardbuildingsolutions.com contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review them. They will govern the use of personal information you submit when visiting these websites, which may also be collected by cookies. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

3. How we use the information we collect

Orchard Building Solutions Ltd will use the personal information you supply to respond to your enquiries, to manage the work we do for you, and to tell you about other products or services that may be of interest to you.

If you have opted in to receive marketing information from us and are not a customer, we may send you regular marketing emails. We will not share your information for marketing purposes with third parties.

4. Will you share my personal information with anyone else?

We will keep your information within Orchard Building Solutions Ltd except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies) or as described in this section and section 5.

Generally, we will use your information within the company and will only share it outside where you have requested it or given your consent.

However, we may share with third party sites (e.g. Facebook and LinkedIn) some data, with appropriate security measures, to show you relevant advertising on third party sites.
We may disclose your personal data to our insurers or professional advisers for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.

We may disclose some personal information to our suppliers or subcontractors insofar as is reasonably necessary for them to carry out the work you have contracted us to do.

We require these third parties to comply strictly with our instructions and we require that they do not use your personal information for their own business purposes, unless you have explicitly consented to the use of your personal information in this way.

5. International transfers

Sometimes we use third parties to process or store your information on our behalf, for example storing data using Cloud services for accounting, marketing or database administration.

Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:

  • We will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
  • Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
  • If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

6. How long we keep your personal information

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

7. How can I access or delete my information?

You can request a copy of the information we hold on you at any time by writing to us. We will need evidence of your identity in order to process such a request and we will respond to your request within 30 days of the date you send it to us. If we are unable to supply your information within that time, we will let you know. We may withhold personal information that you request to the extent permitted by law.

You can also request that all information we hold on you is deleted, subject to where we need to keep it for legal reasons (e.g. accounting purposes or for legal disputes).

If there are inaccuracies with the personal information we hold about you, please let us know and we will correct your records.

You may instruct us at any time not to continue holding your personal information for marketing purposes. We also provide an opt-out facility on the bottom of our email marketing.

To request a copy of your information, to have it updated or deleted altogether, please contact tim@orchardbuildingsolutions.com

8. Web browser cookies

a) What is a cookie?

A cookie is a small file which asks permission to be placed on your computer, tablet or mobile phone’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

b) How do we use cookies?

Orchard Building Solutions Ltd uses traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to our customers’ needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.

The system we use for this – Google Analytics – is set to anonymise the data it collects, so we do not hold personally identifiable information this way.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

If you have any concerns about the way that we use cookies please contact us at tim@orchardbuildingsolutions.com

9. Changes to our Privacy and Cookies Policy

This Privacy and Cookies Policy may be updated from time to time, so you may wish to check it each time you send personal information to us. The date of the most recent revisions will appear on this page.

If material changes are made to the Privacy and Cookies Policy, for instance affecting how we would like to use your personal information, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

10. Contacting us about this Privacy and Cookies Policy

If you any questions or comments about this Privacy and Cookies Policy please contact:

Who We Work For


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